Politica di rimborso
At Warblue, we believe in creating eyewear that protects, empowers, and supports your lifestyle. We stand behind the quality of our products and want you to feel confident when shopping with us.
Return Period
You may request a return within 30 calendar days from the date your order is delivered.
We understand that sometimes a product may not be exactly what you expected, and we’re here to ensure the return process is smooth and respectful of your time.
Return Conditions
To be eligible for a return:
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The item must be unused and in its original, sealed packaging.
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If the hygiene seal has been removed or broken, we cannot accept the return.
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All original accessories and packaging must be included.
We kindly ask that you inspect the product before opening it, to ensure everything is correct.
Return Costs & Restocking Fee
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Return shipping is the responsibility of the customer, unless the product arrives defective or incorrect.
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All accepted returns are subject to a 10% restocking fee, which covers handling and quality control.
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Before proceeding, we will provide an estimate of the return shipping cost for your approval.
Refund Process
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Once the returned item is received and inspected, we will notify you of the approval status of your refund.
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If approved, the refund will be issued to the original payment method within 7 business days, less shipping and restocking fees.
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Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
1-Year Product Warranty
All Warblue glasses are covered by a 1-year warranty against manufacturing defects.
If your product has any issue due to faulty materials or workmanship, we will gladly send you a replacement at no additional cost.
Damaged or Incorrect Items
If your order arrives damaged, includes the wrong variant, or has a factory defect, please contact us at info@warblue.com within 14 days of delivery.
We will resolve the issue promptly and send you a replacement, covering all associated shipping costs.
Order Cancellations
Orders may be cancelled within 6 hours of purchase.
After this window, the order may already be in processing or in transit and cannot be changed or cancelled.
Important Notes
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Returns sent without prior authorization or outside the eligible return window will not be accepted.
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Please do not send items to any address not explicitly provided by our support team.
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Returns that do not meet the conditions outlined above may be rejected.
Contact Us
If you have any questions regarding our return or refund policy, or if you need help with your order, feel free to contact us at:
info@warblue.com
Thank you for choosing Warblue.